Lost or stolen Illinois medical card: how to get a replacement

In short: call the DHS Help Line at 1-800-843-6154 or HFS at 1-800-226-0768 (TTY 1-877-204-1012). There is no charge for a replacement, and it is mailed to you.

Not a government site. This guide is independent and not affiliated with the State of Illinois, HFS, DHS or FMCSA. To apply, report changes or ask about your case, use the official numbers and links below.

Step by step

1. Call DHS at 1-800-843-6154 or HFS at 1-800-226-0768 and ask for a replacement Medical Card.
2. Confirm your mailing address. Keep your caseworker up to date on any address or phone change.
3. Wait for the card in the mail. There is no fee.

Getting care before the new card arrives

You can still receive healthcare services. Take a picture ID, and give your provider your Medical Card number or any two of: your name, Social Security Number, date of birth.

Other numbers

• Coverage questions and eligibility check: 1-855-828-4995 (printed on the back of the card, 24-hour automated line).
• DCFS clients: 1-800-228-6533.
• Managed care plan questions: the number on the back of your health plan card.

Keep your LINK card

If you also have a LINK card, keep it. It is used for cash and SNAP benefits, not medical care.